Skip to main content
Creative Cloud

Adobe Creative Cloud does not show Apps tab

Issue: the Apps tab does not show when you open Creative Cloud.

Sometimes this issue occurs and the main problem is that you cannot install/update any product.

Creative Cloud
The Apps tab does not appear

Here is a small tutorial on how to fix this issue:

  1. Open the Adobe Creative Cloud desktop manager
  2. Click the drop down on the top right(near the gear icon)
  3. Click on preferences go to General Tab and then sign out
  4. Click on the drop down from the top right again and click quit to exitr
  5. Go to the OOBE folder in the path for the type of OS listed below
      • Windows

    folder here –> C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs

      • Mac

    /Library/Application Support/Adobe/OOBE/Configs

  6. Copy the attached ServiceConfig.xml file to folder (you may have to delete the existing one if it exists)
  7. Restart your computer, open the Creative Cloud and you should have the apps tab available.


Final result should be like the image below:

Creative Cloud
Creative Cloud Desktop with Apps Tab